Managed IT Support | ByteNet Solutions

// What's included

Everything your team needs, handled.

🖥️

Helpdesk Support

Remote and on-site assistance for day-to-day tech issues. Real response times, not a ticket queue. Your team gets help from someone who knows your setup.

🌐

Network Management

Setup, monitoring, and maintenance of your business network — routers, switches, Wi-Fi, VLANs, and VPN access. Structured cabling and remote site support included.

💼

Microsoft 365 Management

Full lifecycle M365 management — licensing, user setup, Teams, SharePoint, and OneDrive. Security policies and compliance configurations included.

🖨️

Hardware Procurement

Device sourcing, configuration, and deployment. We spec the right hardware for your needs, image it, and have it ready before your team sits down.

🔄

Onboarding & Offboarding

Standardized playbooks for every hire and departure. Accounts, devices, and access managed consistently — no loose ends when someone leaves.

📦

Vendor Management

We coordinate with your ISP, software vendors, and hardware suppliers so you don't have to. One point of contact for all your technology relationships.

// Why ByteNet

IT support that actually shows up.

01

No call centers

You reach Adrian directly — someone who knows your systems, your team, and your business. No tickets bouncing between agents.

02

Proactive monitoring

We watch your systems before things break. Patch management, health checks, and alerts that catch issues before your team notices them.

03

On-site when you need it

Remote-first but never remote-only. Based in Orange County — we can be at your office the same day for anything critical.

04

Flat monthly pricing

No surprise invoices. Predictable costs so you can budget IT like any other business expense.

bytenet-support.sh

$ bytenet status --client acme-corp

──────────────────────────────

✓ Devices online 24/24

✓ Patches applied 100%

✓ Backup status HEALTHY

✓ M365 licenses 24 active

✓ Open tickets 0

──────────────────────────────

→ All systems nominal

$

// FAQ

Common questions

What does managed IT support actually include? +

Managed IT covers day-to-day helpdesk, proactive monitoring, patch management, hardware procurement, M365 administration, network management, and onboarding/offboarding. The exact scope is defined in your service agreement based on your business size and needs.

How fast do you respond when something breaks? +

Critical issues get same-day response, typically under 2 hours. Non-urgent requests are addressed within one business day. You'll always reach a real person — not a voicemail or a chatbot.

Do you work with small teams or just larger companies? +

Both. ByteNet works with teams of 5 and companies of 200+. The service is tailored to your size — a 10-person team doesn't pay for infrastructure a 10-person team doesn't need.

Can you take over from our current IT setup? +

Yes. We handle the transition from your current setup — whether that's an internal IT person, another MSP, or no IT at all. The first 30 days are dedicated to discovery and documentation so we understand your environment fully before making changes.

How is pricing structured? +

Pricing is per-device or per-user monthly, depending on the service tier. We'll put together a custom quote after a discovery call — no commitment required to get a number.

Your business, fully supported.